FAQs
FAQ
Most frequent questions and answers
How i can return the products?
All sales are final, but we replace damaged or spoiled goods. Please unpack the video. Our Return & Refund Policy can be found on our site.
Payment by COD is only available for certain PIN codes. All orders will be charged by COD.
How long will it take for delivery?
7-9 business days is the standard delivery lead time.
When you confirm your order and pay for it, we will send you an order confirmation message.
CAN I CHANGE ADDRESS OR PHONE NUMBER IN ORDER?
If you would like to update your information like your address and phone number, you may contact our customer service at 9113059050 and email support@kojiesans.com. We will change any orders for which we haven’t shipped by contacting the purchaser and giving him or her the new details. Once your order is shipped, you cannot change the address.
How can I cancel my online order?
I am sorry to hear that. Orders cannot be cancelled once submitted. To learn more about our policy concerning cancellations, refunds and returns, please refer to our Site’s Cancellation, Return and Refund Policy.
How do i pick up my order from store?
We do not currently offer in-store pickup. The shipping of your online purchases will be handled directly by us.
What happens if a transaction is successful but not received?
Under rare circumstances, this does happen and it’s because it takes some time for you to process what has happened. Please wait for ninety minutes. Please email or call us at 9113059050, support@kojiesans.com if you see that your order status says payment pending.
What happens when your order is confirmed?
Please contact us if you do not receive an order confirmation email once payment is completed. We will be able to assist you!
How long does it take to ship the order after successful payment?
If you make an order by 1 pm, it will be processed that same day. If you place your order past 3pm on Saturday, your order will not be processed until Monday.
Do you deliver orders on weekends?
You can expect your order to be delivered on weekends.
If damaged product received, What should i do?
Within 48 hours of delivery, please contact our support team at (support@kojiesans.com) or call 9113059050.
What countries can us ship to?
We only ship to India at the moment.
Can I add to my Instacart order after it is placed?
Unfortunately, no, but you can simply place another order.
What to do when items are missing online order?
I’m sorry this happened to you! Please let me know by contacting customer support 9113059050 so that I can ship out this order right away!
How do I know if my Kojie San is real?
On our site, you can find fake and counterfeit products.
What should you do if you are unable to deliver an order answer?
Our Delivery service will attempt to deliver your product three times, after which, we may hold onto it or redirect it at the request of the customer.
What to do if an item is out of stock?
Products designated Out of Stock are not for sale. You can use the Notify Me feature to be notified of the product’s return.
How do I place an order by email?
All orders must be placed online through kojiesans.com/shop
WHAT IS THE REGISTRATION PROCESS?
I’m glad you asked! You can register by clicking on this link: https://kojiesans.com/my-account/ . Registration is possible via email address.