Most frequent questions and answers

All sales are final, but we replace damaged or spoiled goods. Please unpack the video. Our Return & Refund Policy can be found on our site.

Payment by COD is only available for certain PIN codes. All orders will be charged by COD.

7-9 business days is the standard delivery lead time.

When you confirm your order and pay for it, we will send you an order confirmation message.

If you would like to update your information like your address and phone number, you may contact our customer service at 9113059050 and email support@kojiesans.com. We will change any orders for which we haven’t shipped by contacting the purchaser and giving him or her the new details. Once your order is shipped, you cannot change the address.

I am sorry to hear that. Orders cannot be cancelled once submitted. To learn more about our policy concerning cancellations, refunds and returns, please refer to our Site’s Cancellation, Return and Refund Policy.

We do not currently offer in-store pickup. The shipping of your online purchases will be handled directly by us.

Under rare circumstances, this does happen and it’s because it takes some time for you to process what has happened. Please wait for ninety minutes. Please email or call us at 9113059050, support@kojiesans.com if you see that your order status says payment pending.

Please contact us if you do not receive an order confirmation email once payment is completed. We will be able to assist you!

If you make an order by 1 pm, it will be processed that same day. If you place your order past 3pm on Saturday, your order will not be processed until Monday.

You can expect your order to be delivered on weekends.

Within 48 hours of delivery, please contact our support team at (support@kojiesans.com) or call 9113059050.

We only ship to India at the moment.

Unfortunately, no, but you can simply place another order.

I’m sorry this happened to you! Please let me know by contacting customer support 9113059050 so that I can ship out this order right away!

Our Delivery service will attempt to deliver your product three times, after which, we may hold onto it or redirect it at the request of the customer.

Products designated Out of Stock are not for sale. You can use the Notify Me feature to be notified of the product’s return.

All orders must be placed online through kojiesans.com/shop

I’m glad you asked! You can register by clicking on this link: https://kojiesans.com/my-account/ . Registration is possible via email address.

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